BIG O TIRES STORE

Store Address
7301 Staples Mill Rd
Richmond, VA 23228

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4.9 /5
223 reviews

Give Us a Call
804-571-2446

Email us
store046001@bigostores.com

Hours
Mon - Fri 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM

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Tire Services

  • Free Alignment Check With Printout
  • Free rotation with new tire purchase
  • Free Flat Repair With Tire Purchases
  • Free Air Pressure Checks Every Day (no appointments needed)
  • Everyday Low Price Tire Guarantee
  • Express Lane Tire Service (no appointments needed)
  • Big O® Tires Credit Card with 6-month, No-interest Financing

Other Services

  • Fleet Services
  • Free Brake Inspection (no appointment needed)
  • Free 22-Point Vehicle Inspection (no appointment needed)
  • Free Battery & Electrical Check
  • Free 5-Minute Wiper Blade/Bulb Inspection
  • Free Local Shuttle Service
  • Complete Owner's Manual Scheduled Maintenance Services
  • Good/Better/Best Oil Change Options (with free top-off service)
  • Free Wi-Fi
  • Customer Pick-Up / Drop-Off Service Offered
  • Separate Child Play Area
  • Complimentary Beverages Available
  • Offers Overnight Key Drop
  • Full Diagnostic and Mechanical/Engine Repairs
  • Air Conditioning
  • Complete Suspension (Shocks/Struts/Springs) and Driveline repair
  • And More!

* Services offered may vary by location.

Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

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Note: Any recommendations provided on www.bigotires.com are general in nature. Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the vehicle manufacturer or an associate at your local Big O Tires store for vehicle specific recommendations. The names and descriptions of services are general in nature. Actual service offerings vary by location, and not all stores offer all services! The availability of our oil change service and the use of Valvoline oil products varies depending on the Big O Tires location near you. Please contact a Big O Tires store near you to find out what services and oil products are offered.

Reviews

Feb 20, 2019
excellent service. I will be back!!!
Business Owner replied on Feb 21, 2019:
Thanks, Paul! We look forward to seeing you again!
Hank Klein, Owner
Feb 19, 2019
I love the staff always courteous and never pushy was sales. Love the price for the oil change and email for free tire rotation. Most stores in the area jack up prices and look to find something wrong. Your staff respect the women who come in and do not take advantage. Keep up the excellent service I will be coming back.
Business Owner replied on Feb 21, 2019:
Thanks for the great feedback! Our staff is dedicated to providing top notch service and quality work you can trust to all of our customers. We look forward to seeing you soon!
Hank Klein, Owner
Feb 13, 2019
From beginning to end, my experience was positive. Friendly but professional staff. The issue with my car was accurately diagnosed. I waited with the car while it was repaired on a second visit, and the job was finished in less time than estimated.
Business Owner replied on Feb 14, 2019:
Hi Allen, thank you for taking the time to leave a review for us at Big O Tires. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! Take care!
Feb 7, 2019
Very professional guys. Will go out of their way to help.
Business Owner replied on Feb 12, 2019:
Thanks for your review! We're glad our staff made you feel welcomed. We hope that you have a great day!
Hank Klein, Owner
Feb 5, 2019
Awesome shop, friendly staff, efficient, overall awesome experience!
Business Owner replied on Feb 11, 2019:
Thanks, Eric, for taking the time to share your thoughts! We're so pleased to hear you had such a wonderful experience with our team. Hope to see you soon!
Hank Klein, Owner
Feb 5, 2019
Keisha was great! She greated me and had us in and out... wonderful place this was my 2nd visit here.
Business Owner replied on Feb 11, 2019:
Thanks for the great feedback, Cheronda and Justin! We're so pleased to hear that you enjoyed your visit with Keisha and our team. We look forward to seeing you again soon!
Hank Klein, Owner
Feb 2, 2019
Big O is my new go-to for my car! The team is polite, professional, and efficient. I have been twice now and have been super pleased with the experience. Waiting area is very clean and conducive to working (or watching tv). They even have a kids area! Highly recommend!!
Business Owner replied on Feb 5, 2019:
Thanks for the great comments! We are so grateful to have earned your repeat business. We look forward to seeing you soon!
Hank Klein, Owner
Feb 1, 2019
Great Customer Serie
Business Owner replied on Feb 5, 2019:
Thanks, Demetrius! We hope that you have a great day!
Hank Klein, Owner
Feb 1, 2019
Could not have gotten better service. I have trusted these guys for years. Followed the staff from another shop they used to work at. Great group of people providing honest car care.
Business Owner replied on Feb 5, 2019:
We always love to receive great feedback. We'll pass your comments on to the team! We value your continued business, and look forward to seeing you soon!
Hank Klein, Owner
Jan 30, 2019
Friendly and helpful for everything and time saving because service is so fast. I recommend all my friends and other people too.
Business Owner replied on Feb 5, 2019:
We are glad we could provide you with friendly and fast service! We look forward to seeing you soon!
Hank Klein, Owner
Jan 28, 2019
Great service
Jan 28, 2019
Kye and Hank did an excellent job getting my vehicle back to riding like new. Their patience and honesty is rare and I very much appreciate their hard work on my vehicle! Thanks to you both and your team!
Jan 24, 2019
Top place to go to.
Business Owner replied on Jan 25, 2019:
Thanks for taking the time to share your thoughts! We hope to see you soon.
Hank Klein, Owner
Jan 24, 2019
Ben was awesome and very patient with us during the credit application. Hank has a passion for customer service and really knows his stuff! It's like our car was at the spa! Thank you guys for the attention to detail, we're customers for life!
Business Owner replied on Jan 25, 2019:
Thanks for leaving us such a great review, Tara! Hope to see you soon!
Hank Klein, Owner
Jan 22, 2019
Always a pleasant experience! Will continue bringing my car here for all service!!
Business Owner replied on Jan 23, 2019:
Thanks for leaving us such a great review, Kylie! We look forward to seeing you soon!
Hank Klein, Owner
Jan 21, 2019
IM 100% HAPPY. KEISHA MOORE DID A AWESOME JOB TAKING CARE OF MY DESPERATE TIRE NEEDS. I E-MAILED HER LOOKING FOR TIRES AND I HAD MANY QUESTIONS AND SHE RESPONDED PROMPLY TO MY QUESTIONS AND CONCERNS. SHE DID EVERYTHING THAT SHE TOLD ME THAT SHE WAS GOING TO DO. SHE SAID SHE WOULD DELIVER MY TIRES TO MY PLACE OF BUSINESS WHICH I DIDNT EXPECT AND SHE SAID THAT SHE WOULD CALL ME BEFORE SHE LEFT THE STORE. SHE EVEN REMOVED THE TIRES FROM THE VEHICLE AND ROLLED THEM INTO THE SHOP. IM VERY IMPRESSED. IM PLANNING ON BUYING ANOTHER SET OF TIRES FROM BIG O IN THE VERY NEAR FUTURE. I HAVE ALREADY RECOMMENDED BIG O TO SOME OF MY FAMILY MEMBERS. MISS MORRIS IS A BIG ASSETT TO THIS COMPANY. SHE DESIRES SOME KIND OF COMPLIMENT FOM HER BOSS AND UPPER MANAGEMENT. SHE DID A AWESOME JOB. THANKS JIMMY TURNER
Business Owner replied on Jan 23, 2019:
Hello Jimmy, thanks for sharing all the details about your experience with Keisha! We're so pleased to hear that we were able to help you out. We hope that you have a great day!
Hank Klein, Owner
Jan 21, 2019
Hank provided great service for our small fleet of vehicles. The vehicles get the maintenance they need and the service is hassle free.
Business Owner replied on Jan 23, 2019:
Thanks for the great feedback! We're glad to know that you felt satisfied with our service. We look forward to seeing you soon!
Hank Klein, Owner
Jan 19, 2019
Big O not only has a great name but great customer service:)
Business Owner replied on Jan 21, 2019:
Thanks, Laura, for taking the time to share your thoughts! We hope that you have a great day!
Hank Klein, Owner
Jan 14, 2019
Big O is efficient with our time. Had our state inspection and oil change done in a timely manner
Business Owner replied on Jan 16, 2019:
Todd, thanks for sharing all the details about your experience with us! Hope to see you soon!
Hank Klein, Owner
Jan 14, 2019
Made appointment met with a very nice young lady Name starts with a J, and kyle who performed the service of replacing my tires . She said she would have me out with in an hour and I was on the road very, very pleased.
Business Owner replied on Jan 15, 2019:
Hello Shaun, thank you for taking the time to let us know about your experience! We're so pleased to hear that everything was completed quickly and to your satisfaction. We hope that you have a great day!
Hank Klein, Owner
Jan 10, 2019
Great stuff and customer service, in 30 minutes finished my car oil change and free alignment check 👍
Jan 10, 2019
Always have a good experience at Big O!
Business Owner replied on Jan 11, 2019:
Thanks for leaving us such a great review, Betty! We hope that you have a great day!
Hank Klein, Owner
Jan 7, 2019
Do not have enough positive adjectives to describe the service. I was very very impressed and will use you in the future for all service needed.
Business Owner replied on Jan 9, 2019:
Thanks for leaving us such a great review, Betty! We look forward to seeing you again soon!
Hank Klein, Owner
Jan 1, 2019
Great quick service. Thanks
Business Owner replied on Jan 4, 2019:
Thanks for the great feedback! Hope to see you soon!
Hank Klein, Owner
Dec 28, 2018
The front desk lady and the technician was great cooperative .
Business Owner replied on Dec 28, 2018:
We always love to receive great feedback. We'll pass your comments on to the team! Hope to see you again!
Hank Klein, Owner