BIG O TIRES STORE

Store Address
7301 Staples Mill Rd
Richmond, VA 23228

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4.9 /5
166 reviews

Give Us a Call
804-571-2446

Email us
store046001@bigostores.com

Hours
Mon - Fri 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM

Holiday Hours:
Thanksgiving 11/22 Closed

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Tire Services

  • Free Alignment Check With Printout
  • Free rotation with new tire purchase
  • Free Flat Repair With Tire Purchases
  • Free Air Pressure Checks Every Day (no appointments needed)
  • Everyday Low Price Tire Guarantee
  • Express Lane Tire Service (no appointments needed)
  • Big O® Tires Credit Card with 6-month, No-interest Financing

Other Services

  • Fleet Services
  • Free Brake Inspection (no appointment needed)
  • Free 22-Point Vehicle Inspection (no appointment needed)
  • Free Battery & Electrical Check
  • Free 5-Minute Wiper Blade/Bulb Inspection
  • Free Local Shuttle Service
  • Complete Owner's Manual Scheduled Maintenance Services
  • Good/Better/Best Oil Change Options (with free top-off service)
  • Free Wi-Fi
  • Customer Pick-Up / Drop-Off Service Offered
  • Separate Child Play Area
  • Complimentary Beverages Available
  • Offers Overnight Key Drop
  • Full Diagnostic and Mechanical/Engine Repairs
  • Air Conditioning
  • Complete Suspension (Shocks/Struts/Springs) and Driveline repair
  • And More!

* Services offered may vary by location.

Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

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Note: Any recommendations provided on www.bigotires.com are general in nature. Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the vehicle manufacturer or an associate at your local Big O Tires store for vehicle specific recommendations. The names and descriptions of services are general in nature. Actual service offerings vary by location, and not all stores offer all services! The availability of our oil change service and the use of Valvoline oil products varies depending on the Big O Tires location near you. Please contact a Big O Tires store near you to find out what services and oil products are offered.

Reviews

Nov 12, 2018
The customer service was outstanding. Very supportive.
Nov 12, 2018
I came in just before closing on a Friday evening and was greeted immediately. The employee at the front was extremely helpful and gave a really good price. They had me in and out in under 30 minutes. Highly recommend!
Nov 12, 2018
I got my warranty tire installed quickly and the owner made things right with the problems encountered from my earlier visit in the week.
Nov 8, 2018
Needed a state inspection and they handled that and the bulbs I needed replaced quickly and for a fair price.
Business Owner replied on Nov 11, 2018:
Hello Lindsey, thank you for taking the time to let us know about your experience! We are always more than happy to assist you if anything else comes up. Take care!
Hank Klein, Owner
Nov 7, 2018
Great staff, friendly smiling people, quick quality work!
Business Owner replied on Nov 8, 2018:
Thanks, Christos, for taking the time to share your thoughts! We hope that you have a great day!
Hank Klein, Owner
Nov 3, 2018
Fast installation.
Business Owner replied on Nov 5, 2018:
Thanks, Angela, for taking the time to share your thoughts! Thanks again!
Hank Klein, Owner
Nov 1, 2018
THANK YOU!!! Lekeisha! Jeffrey (KYE), Hank and Janae!
Business Owner replied on Nov 5, 2018:
Thanks for leaving us such a great review, Sharon! We look forward to seeing you soon!
Hank Klein, Owner
Oct 26, 2018
Great customer service!
Business Owner replied on Oct 29, 2018:
Thanks, Shemia, for taking the time to share your thoughts! We hope that you have a great day!
Hank Klein, Owner
Oct 26, 2018
Super homey! I hate going to a tire place. But o don’t mind that one at all!
Business Owner replied on Oct 29, 2018:
Thanks, Tiffany, for taking the time to share your thoughts! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Hank Klein, Owner
Oct 26, 2018
Very good experience. Great service.
Business Owner replied on Oct 29, 2018:
Thanks for the great feedback, Michelle! We hope that you have a fantastic day!
Hank Klein, Owner
Oct 25, 2018
Staff was very helpful, pleasant and professional.
Business Owner replied on Oct 28, 2018:
Thanks, Neal, for taking the time to share your thoughts! We're so pleased to hear that you enjoyed your visit with our team. We hope that you have a great day!
Hank Klein, Owner
Oct 22, 2018
We own a fleet of vehicle and have had bad luck with places taking advantage of us. These guys are the only ones that have proved to be trustworthy. They also are very good at figuring out what the problem is the first time and not charging us for unnecessary repairs.
Business Owner replied on Oct 24, 2018:
Thanks for leaving us such a great review, Karn! It means so much to us to have earned your trust and loyalty in our business. We look forward to seeing you soon!
Hank Klein, Owner
Oct 17, 2018
Give manager a raise
Business Owner replied on Oct 19, 2018:
Thanks for the great feedback! Hope to see you soon!
Hank Klein, Owner
Oct 16, 2018
I was able to make an appt. and wait while my tires were being rotated and balanced. I was told it would be 45 min. and they were done within the time given. I was promptly greeted by Lekeisha when I arrived. She was friendly and professional. I will definitely go back
Business Owner replied on Oct 17, 2018:
Hi Tracy, thank you for taking the time to leave your feedback. We're happy we could meet your expectations! We look forward to seeing you again soon!
Hank Klein, Owner
Oct 16, 2018
Will be back for a oil change!
Business Owner replied on Oct 17, 2018:
We are glad we could be of service to you, Barbara! We look forward to seeing you soon!
Hank Klein, Owner
Oct 15, 2018
Not sure if a brake check was actually performed, but overall a great experience. Special shout out to Jenae who helped me find the tires I needed at a great deal :)
Business Owner replied on Oct 16, 2018:
Thanks, Brittany, for taking the time to share your thoughts! If you have any questions about services you received, please do not hesitate to reach out. We hope that you have a great day!
Hank Klein, Owner
Oct 15, 2018
Very good
Business Owner replied on Oct 16, 2018:
Thanks, Charles! We hope that you have a great day!
Hank Klein, Owner
Oct 12, 2018
Great team and experience.
Business Owner replied on Oct 13, 2018:
Thanks for the great feedback, Tony! Hope to see you again!
Hank Klein, Owner
Oct 10, 2018
I've been here two times for two different vehicles and everyone is very knowledgeable, very friendly, I don't feel any pressure to purchase items from them they give you the best knowledge that they know and you get to make the decision. That's how I like to do business I'll definitely be coming back.
Business Owner replied on Oct 11, 2018:
Thanks for the great comments, Gene! We hope that you have a great day!
Hank Klein, Owner
Oct 8, 2018
They’re cool guys.
Business Owner replied on Oct 10, 2018:
Thanks, Bhoj, for taking the time to share your thoughts! Hope to see you soon!
Hank Klein, Owner
Oct 8, 2018
I'm highly satisfied with the work that was done on my car. Everyone was nice and courteous a d I would strongly recommend anyone to have work done at Big O Tires. Thanks to everyone at Big O Tires.
Business Owner replied on Oct 9, 2018:
Thanks for the great feedback! Your satisfaction means a lot to us. We hope that you have a great day!
Hank Klein, Owner
Oct 1, 2018
Friendly service, close to the house.
Business Owner replied on Oct 5, 2018:
Thanks for leaving us such a great review, Jessie! Hope to see you soon!
Hank Klein, Owner
Oct 1, 2018
My 1st visit was today. Excellent experience and service. Nice ,friendly and helpful staff. I will definitely be getting regular maintenance done at this location consistently!
Business Owner replied on Oct 5, 2018:
Hello, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know! We look forward to seeing you soon!
Hank Klein, Owner
Sep 28, 2018
I was very pleased the women greeted me at my car and when I went in I was really amazed at how clean the place was, I had my 4 year old with me and they had it set up very kid friendly and turned tv on for him, they took maybe 25 mins on a job I thought would take 1hr so that was awesome. They are doing great at that location
Business Owner replied on Sep 30, 2018:
Thanks for leaving us such a great review, Sarah! We're so pleased to hear that everything was completed quickly and to your satisfaction. We hope that you have a wonderful day!
Hank Klein, Owner
Sep 24, 2018
Customer service is top notch every time I come in. The staff is fantastic I just love Big O. They do not try to take advantage of a woman and listen to all my concerns.
Business Owner replied on Sep 24, 2018:
Thanks for leaving us such a great review, Sharon! It's fantastic to hear that we have been able to provide a consistently excellent experience for you. We look forward to seeing you again soon!
Hank Klein, Owner